The unspoken heroes in the Palace are the maids who back their boss up unstintingly and know the exact moment to arrange a cup of tea for the Queen. The Council occasionally try to persuade the maids to help them with the monarch but they always refuse, pointing out Roxannadrell would see through such a ploy anyway. There is a hierarchy amongst the maids. The lowest scurry around, sent all over the marble Palace by the Head Housekeeper to carry out the more mundane tasks (it seems to the girls concerned they’re always dusting). The highest serve the Queen in her private quarters and sometimes are invited to sit in on meetings in the study between the monarch and her ministers as these maids are occasionally called upon to act as independent witnesses. The highest praise for a maid here is their discretion. Scandals of any kind are considered as welcome as bubonic plague or humans by these maids and their employer.
There is no point in the long Kingdom day when someone isn’t cleaning the Palace. The kitchens are cleaned thoroughly during the night by a reliable team of staff (imps are known to be good cleaners but their tendency to fight goes against them. The Palace gets round this by only putting one imp on any one team and ensuring any pixies are on other teams working in different areas so the potential for fighting is as limited as possible). The Librarian dusts and cleans just after closing time. It is rumoured she only ever goes to her quarters to sleep and that she eats once every three days. Neither of these rumours are true but she’s not the life and soul and tends to have meals sent up to her rooms.